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Frequently Asked Questions

Keikiya FAQ — answers to all your questions
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From opening an account to payments, bonuses, and betting rules — all the most frequently asked questions answered in one place.

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What can we help you with?

Select a topic from the categories below to get a detailed answer right away.

👤
Account & Registration

A straightforward guide to account registration, verification, login, and password reset.

💳
Deposits & Withdrawals

Learn about all supported payment methods including Mobile Pay, Nagad, and Rocket — including limits and processing times.

🎁
Bonuses & Promotions

Welcome bonuses, reload offers, free bets — how to claim them and how to use them.

⚽
Sports Betting

Odds calculation, live betting, bet cancellation, postponed matches — all your answers in one place.

🔒
Security & Privacy

Details on 2FA, account security, and personal data protection.

📱
Mobile App

Questions about app download, installation, updates, and mobile betting.

Categories
Account 8 Payment 7 Bonus 6 Betting 7 Security 5 Mobile App 5 VIP 4

Frequently Asked Questions

Account Payment Bonus Betting Security App VIP

Account & Registration

All you need to create a Keikiya account is an active email address, a mobile number, and your full name. Registration is completely free and takes just 2 minutes. Simply registration page and fill out the form.

No. Under Keikiya's policy, each person may only hold one account. If multiple accounts are detected, all of them may be suspended and any funds held may be forfeited. For more details, Terms & Conditions here.

KYC verification ensures the security of your account and is mandatory before making a withdrawal. Upload a photo of your National ID or passport, and verification is usually completed within 24 hours.

Login page and click the "Forgot Password?" link. A reset link will be sent to your registered email. Click that link to set a new password — the whole process takes just 2–3 minutes.

Too many incorrect password attempts will temporarily lock your account. Wait 30 minutes or reset your password. If the issue persists, contact our 24/7 support team.

Yes, but only after identity verification. Go to your account settings and submit a change request. For security reasons, this process may require approval from the support team.

Yes. You must be at least 18 years old to register on Keikiya. We are committed to responsible gaming. To learn more, Responsible Gaming Visit the page.

Account closure requests must be submitted through the support team. Please make sure to withdraw any remaining balance before closing your account. Responsible Gaming You'll also find a self-exclusion option on the page.

Deposits & Withdrawals

Deposits and withdrawals are supported via Mobile Pay, Nagad, Rocket, Upay, bank transfer, and more. For the full list Payment Page here.

The minimum deposit amount varies by payment method. Generally, you can deposit from as little as 100 BDT. To check the limits for a specific method, Payment Page here.

Withdrawals via Mobile Pay, Nagad, and Rocket typically arrive within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. KYC verification must be completed before your first withdrawal.

In some cases, deposits can take up to 15–30 minutes to process. Refresh the page and note your transaction ID. If it's been more than 30 minutes, please contact support.

Keikiya generally charges no fees for withdrawals. However, your payment provider (such as Mobile Pay) may apply a small charge. For accurate information, Payment Page here.

For security reasons, using the same payment method for deposits and withdrawals is generally encouraged. However, alternative methods may be approved in certain cases — the support team will guide you through the process.

Withdrawal limits depend on your account level and payment method. VIP members enjoy higher limits. For more details, VIP page and Payment Page here.

Bonuses & Promotions

Register and make your first deposit — your welcome bonus will be credited to your account automatically. For bonus amounts and terms, Rewards Page here.

No. You must meet the specified wagering requirements before withdrawing a bonus. For example, a 30x wager means you need to bet 30 times the bonus amount. The full terms and conditions can be rewards page Full details are provided.

Once a free bet is added to your account, you'll see a "Use Free Bet" option on the bet slip. Winnings from free bets are generally subject to separate terms and conditions.

Each bonus has its own validity period — typically 7 to 30 days. Once expired, the bonus is automatically cancelled. To view your active bonuses, log in and check the Bonus section in your dashboard.

Yes. When someone registers using your referral link and makes their first deposit, you'll receive a bonus. To see the current referral offer, Rewards Page here.

Only one bonus can be active at a time. To activate a new bonus, you must either complete the requirements of your current one or cancel it. For more details, Terms & Conditions here.

Sports Betting

You can bet on over 30 sports, including cricket, football, tennis, badminton, and kabaddi. All major tournaments are covered — IPL, BPL, World Cup, and more. To view live odds, Match Odds Page Visit now.

Yes. Keikiya offers in-play and live betting. You can place bets in real time as the match unfolds, with live odds updating throughout. Live streaming is also available for selected matches.

If a match is abandoned or postponed, bets are generally void and stakes are refunded. However, different rules may apply in certain situations — Terms & Conditions here.

In some cases, bets can be cancelled before a match starts. You can also use the "Cash Out" feature during a match to secure partial or full winnings.

Using decimal odds: Total return = stake × odds. For example: 100 BDT × 1.90 = 190 BDT (90 BDT profit). Keikiya's bet slip automatically displays your potential winnings.

Yes. Keikiya supports single, double, treble, and accumulator bets. Combining multiple matches multiplies the odds, which means lower probability but significantly higher potential returns.

The minimum bet generally starts from 10 BDT. Maximum limits vary by event and market. Special higher limits are available for high rollers — High Roller page here.

Security & Privacy

Keikiya is licensed and secured with SSL encryption technology. The highest security standards are maintained to protect your personal information and funds. To learn more, About Us Visit the page.

After logging in, go to Account Settings → Security. Enable the "Two-Step Verification" option and confirm it with the OTP sent to your mobile. From that point on, an OTP will be required every time you log in.

Keikiya does not sell or share your personal information without your consent. Limited data may be shared where required by law or for payment processing purposes. For more details, Privacy Policy Read more.

Change your password immediately and contact the support team. Request a temporary account lock. If 2FA isn't enabled, set it up right away.

Yes. Keikiya is fully committed to responsible gaming. Tools like deposit limits, session limits, and self-exclusion are all available. To learn more, Responsible Gaming Visit the page.

Mobile App

Keikiya app directly App page is available for download. The app is available for both Android and iOS.

Yes. The app includes all the features available on the website — live betting, payments, bonuses, VIP benefits, and more. You'll also receive push notifications for match updates and offers.

A warning when installing a third-party APK on Android is normal. Go to Settings and enable "Install from unknown sources". Always download the file from Keikiya's official page Download here.

When an update is available, you'll receive a notification when you open the app. You can update directly from there, or App page Download the latest version from.

Start by closing the app and reopening it. Clear the cache and check your internet connection. If the issue persists, uninstall and reinstall the app. If you're still experiencing problems, contact the support team.

VIP Program

VIP points are earned through regular betting and deposits. Once you reach a set point threshold, you're automatically upgraded to the next VIP level. Learn more VIP page available.

VIP members enjoy higher withdrawal limits, a dedicated account manager, exclusive bonuses, faster payment processing, and invitations to special events. VIP page here.

Your VIP level may be reassessed if your account remains inactive for an extended period or if the required monthly betting target is not met. For full terms VIP page available.

VIP is a loyalty program open to all members. The High Roller program is designed specifically for big bettors, offering higher bet limits and exclusive benefits. High Roller page here.

If you can't find the answer to your question here, reach out to our 24/7 live chat support. Keikiya's support team is always ready to help.

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Still have questions? Our support team is available 24/7. Or register now and claim your welcome bonus.

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